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(rshsdepot) Rensselaer, NY
From today's Times Union.
Bernie Wagenblast
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
CDTA takes over at station
Agency makes changes at Rensselaer facility in wake of management shift
By _CATHY WOODRUFF_
(http://timesunion.com/TUNews/author/AuthorPage.aspx?AuthorNum=132) , Staff writer
First published: Tuesday, January 23, 2007
RENSSELAER -- A little over four years after opening the $53.1 million
Rensselaer Rail Station, the Capital District Transportation Authority has taken
direct command of station management and completed a round of station
improvements worth more than $320,000.
Recent upgrades include canopies over the station entrances, where temporary
scaffolding and plywood structures temporarily protected patrons from ice
and snow that slid from the roof in winter; more durable tile flooring to
replace carpeting in waiting areas inside the building; and additional lighting.
There's more to come. CDTA has spent $50,000 on study and design work for
upgraded lighting, sidewalks and ticket booth canopies in the parking area.
The work comes as the authority moves into the first full year of running
the station without an outside management company.
CDTA ended its contract last fall with Omni Management, which had overseen
maintenance and operation of the 72,000-square-foot station since the building
opened in September 2002. In addition to housing Amtrak's Albany region
passenger hub, the station houses the Rensselaer Post Office, CDTA offices, a
newsstand and a coffee shop.
"CDTA never operated a train station before, and we felt that we would have
an outside company come in and manage the station until we had a few years
under our belt, and then see if we could run it ourselves," said CDTA board
member Wayne Pratt, who chairs the committee that oversees station operations.
In large part, Pratt said, the change comes because CDTA now has the
in-house expertise and knowledge of station operations to do the job at a lower
cost.
Still, there have been issues with station oversight and operation during
Omni's tenure. Among the most notable was the time in 2003 when embarrassed
CDTA officials stepped in to instruct newsstand operator Hamilton News to remove
several magazines promoting incest and move other adult-content publications
to conceal nudity and keep them out of the reach of young children.
A review of the station management by CDTA's internal auditor found no major
financial discrepancies but did reveal what the auditor called "convoluted"
record-keeping.
When the end of the Omni contract was discussed by the board recently, board
member Arthur Young, a frequent critic of the company who has declined to
specify his objections in public, said "may they never further tread on CDTA's
feet."
"To try to put a positive spin on this, it provided us with a blueprint of
what not to do," board member Henry DeLegge said of the authority's contract
management experience.
CDTA officials estimate the cost of the Omni arrangement at $115,000 in the
last year of the contract. The agency expects that bringing the station
management in-house could save as much as $80,000 in the first year.
CDTA now has a manager of facilities, Mark Wos, who is paid $86,665 a year
to oversee all of the authority's buildings, which include two train stations,
headquarters and garages in Albany, Schenectady and Troy, and many bus
shelters throughout the region.
Facility manager John Rich, who is paid $40,000 a year, now is directly in
charge of operations at both the Saratoga Springs and Rensselaer stations.
In the last year, during the transition to direct management, CDTA took
several steps to improve the overall operation of the station, according to Wos.
Last summer, for example, the staff found that the station's heating,
ventilation and air conditioning system never had been hooked up to the passarelle
area, a bright atrium-style corridor overlooking the tracks, with seating and
escalators leading to and from the boarding platforms.
Reprogramming of the heating, ventilation and air conditioning system's
computerized controls should make temperatures more comfortable throughout the
building and save money, Wos said.
CDTA officials also say changes to the lighting schedule and replacement of
lights over the main station concourse should save energy and provide
brighter surroundings for travelers inside the station. CDTA technicians found that
only a portion of those lights were operating last year, Wos said. Woodruff
can be reached at 454-5093 or by e-mail at cwoodruff_@_timesunion.com.
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